Troubleshoot exporting PDF using Adobe FrameMaker

Troubleshoot exporting PDF using Adobe FrameMaker?

If you can create a PDF file from another application using Acrobat Distiller, there may be a problem with FrameMaker. Perform the tasks in this section to determine if FrameMaker causes the problem.

1. Set Adobe PDF or the Acrobat Distiller printer as the default printer. Then, try to create a PDF file in FrameMaker.

• Choose Start > Printers and Faxes (Windows 2000 and XP) or Printers (Windows 98 and Me).
• Right-click the Adobe PDF or Acrobat Distiller printer and choose Set As Default Printer.
• In FrameMaker, choose File > Print, and then click Print.

2. If you use Save As PDF to create PDF files, print to the Adobe PDF printer.

• In FrameMaker, choose File > Print.
• Click Setup, choose Adobe PDF or Acrobat Distiller for your printer, and then click OK.
• Click Print.

3. Deselect Generate Acrobat Data in the Print Document dialog box.

PDF features, such as bookmarks, hyperlinks, and tags, may cause problems with the creation of PDF files. Disable these features to determine if they cause the problem.

• In FrameMaker, choose File > Print.
• Deselect Generate Acrobat Data, and then click Print.

4. Try printing with a different job option.

To determine if corrupt job options are the cause, select a different job option when you print in FrameMaker. If you're able to create a PDF file using a different job option, troubleshoot the problem job option in Acrobat Distiller by changing each setting and printing until you find the setting that causes the problem.

To select a different job option in FrameMaker:

• Choose File > Print.
• Click PDF Setup.
• Click the Settings tab, choose a different job option from the PDF Job Options menu, and click Set.
• Click Print:

To troubleshoot job options in Acrobat Distiller:

-- Acrobat Distiller 6.0 and 7.0:

• Start Acrobat Distiller and choose the problem job option from the Default Settings menu.
• Choose Settings > Edit Adobe PDF Settings.
• Change a setting and then print.
• Repeat steps 1-3 until you find the problem setting.

-- Acrobat Distiller 5.0:

• Start Acrobat Distiller and choose the problem job option in the Job Options box.
• Choose Settings > Job Options.
• Change a setting and then print.
• Repeat steps 1-3 until you find the problem setting.

5. Create a PDF file from a new FrameMaker file.

If the new file doesn't print, remove and reinstall FrameMaker and Distiller. If Acrobat is installed, remove and reinstall it by using the Add/Remove Programs Control Panel. For further assistance, contact Adobe Technical Support.

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